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General Conditions of Sale 2020/2021

1. The following general terms and conditions regulate the contractual relationship established through the purchase of the ski passes and points value cards issued by Dolomiti Superski and by the adhering local Valley Consortia and therefore
define the rights and obligations of card holders with regard to their use. Both of the aforementioned are transport documents, enabling - within the geographic area of validity they cover - their holders to use the transport and skiing facilities of the
companies members to the 12 Valley Consortia adhering to the Federconsorzi Dolomiti Superski (Cortina d’Ampezzo, Kronplatz-Plan de Corones, Alta Badia, Val Gardena/Seiser Alm, Val di Fassa/Carezza, Arabba/Marmolada, 3 Zinnen Dolomites,
Val di Fiemme/Obereggen, San Martino di Castrozza/Rolle Pass, Gitschberg Jochtal-Brixen, Alpe Lusia/San Pellegrino, Civetta).


2. Federconsorzi Dolomiti Superski and the adhering 12 Valley Consortia act on the strength of a specific agency agreement (with disclosed principal) assigned to them by the named companies (the principal contractors) who are exclusively
responsible for the management and operation of the respective lift system facilities and their connected services. These operators and the users are therefore the sole and exclusive contracting parties to the present agreement. Federconsorzi
Dolomiti Superski and the local Valley Consortia may not be considered as part of such agreement and will not take on any kind of liability.


3. The ski pass is a strictly personal document and may carry the name and surname and/or a photo of its holder. The ski pass may not be transferred, even free of charge, nor exchanged or altered. Its duration cannot be changed. A Valley ski pass
cannot be substituted by a Dolomiti Superski ski pass or vice versa. The ski passes (with exception of the My Dolomiti Ski Cards) show the days of validity and carry an additional sign, consisting in the letters M-F-S-J or B, indicating M=Male, F=Female,
S=Senior (born before 28/11/1955), J=Junior (born after 28/11/2004) and B=Child (born after 28/11/2012).


4. The points value card is not a personal document and is therefore transferable to other parties. Its validity covers exclusively the winter season in which it was issued for. At the moment of purchase the points value card will have a credit balance
of 600, 1,000 or 2,100 units, depending on the kind of card chosen. Every time the holder uses the card, the credit balance on the card will be diminished by the number of units required for using the specific lift system facility the holder accesses.


5. The ordinary skiing season starts on 05/12/2020 and will end on 11/04/2021. The all-season ski passes, the Superski Family ski passes, the days at choice in the season ski passes (with 8, 10 or 12 days at choice, depending on the kind of card chosen)
and the points value cards will be valid for the entire period as specified above and their acceptance at all operating and open lift system facilities will be guaranteed. Some individual or groups of lift system facilities may become or result operational
before or after the dates specified above with respect to season’s beginning or end. In such cases, the all-season ski passes, the Superski Family ski passes, the days at choice in the season ski passes, the points value cards and other ski passes that are
on sale will be accepted on operating facilities from the moment of opening until 02/05/2021. At the beginning and at the end of the season (and particularly after 21/03/2021) some specific lifts system facilities, groups of lift system facilities or also
larger areas could not be operational and ski slopes may be subject to restrictions accordingly to the circumstances specified in point no. 18 below as well as due to influx of skiers and safety reasons or slope and snow conditions. Potential inactivity
of lift system facilities will depend on the owners’ or operators’ autonomous decision which Federconsorzi Dolomiti Superski and the adhering Valley Consortia are not entitled to interfere with, resulting therefore beyond their sphere of competence.


6. In order to benefit from the special rates for Seniors (S), Juniors (J) and Children (B), as well as for the purchase of the Superski Family ski passes in accordance with the terms explained in the respective information leaflets, interested individuals
must present themselves personally at the sales offices and provide valid ID’s (not replaceable by self-certification or similar procedures) and - in specific cases - a proof of family status, attesting the possession of the requirements entitling to
the provided discounts, in accordance with the indications contained in the price lists available at the sales offices or on the web site www.dolomitisuperski.com. Free ski passes for children under 8 years of age (for 1-31 days) are available only in
connection with the simultaneous purchase by an accompanying adult of a ski pass of the same kind and period, which the free pass will be linked to. For each purchased adult ski pass only one free child ski pass can be issued.


7. In case of purchase of ski passes for minors, the accompanying adult declares that he/she is aware of the civil liabilities related to the supervision of minors, also during their use of the lift system facilities, and acknowledges the provisions laid
down in the code of conduct provided for by Law no. 363/2003 (and subsequent amendments and additions), as well as all others - inclusive of those issued by local authorities at a provincial or regional level - in order to regulate the subject matter
in question. The use of lift system and skiing facilities by minors will occur under the exclusive liability, control and supervision of the adult companion.


8. In instances where the ticket purchase is performed through the e-ticketing system (online purchase) and some of the information provided by the applicant should result incorrect - therefore requiring the issue of a new ski pass - an amount of
€ 10.00 (ten) will be charged as administration fee for any pass issued in substitution. Vouchers relating to ski passes or points value cards purchased online, are exclusively valid in the winter season of issuance. The purchase of the ski pass is not
subject to the right of withdrawal provided by Consumer Protection Law (art. 47 and 59 legislative decree 206/2005).


9. Owners and operators of lift system facilities are not responsible or liable neither for damages arising from improper use of their facilities nor for the consequences of card holders’ incorrect and illicit behaviour performed during their attendance
at the lift system facility, the ski slopes and its surrounding areas. Strict compliance is required with the Facility User Guidelines as displayed at the departure points of all facilities.


10. Upon request of both the staff operating the facilities as well as the control inspectors, ski passes or points value cards must be shown and the holder must consent his/her identification.


11. Pass holders understand and accept that any improper or incorrect use of the ski pass or of the points value card will lead to its immediate withdrawal, annulment or suspension of it. The control of the correct use of the passes can also be carried
out by remote monitoring and after the pass’ use through the Gate Camera control system that has been installed on some facilities. In the event of misuse of free ski passes granted to children under 8 years of age (i.e. born after 28/11/2012), both
the free ski pass and the correspondingly linked adult ski pass will be blocked and/or withdrawn. For each case of misuse of the Superski Family ski passes, 10 (ten) ski days will be deducted from the total amount of ski days available at the moment
of the abuse’s ascertaining. Ski passes and points value cards may also be withdrawn or suspended by personnel of the competent controlling authorities in case of any violation of provisions set by national, regional or local regulations. Any abuse
will be prosecuted according to law and through any legal action or proceeding deemed necessary or proper for ascertaining the offender’s criminal (e.g. for fraud – art. 640 of the Italian penal code) and civil liability.


12. In case the ski pass or the points value card are not used at all or only partially used, withdrawn, annulled, suspended or deliberately damaged, no substitution will occur and no right to refund or reimbursement will be acknowledged.


13. Lost ski passes or points value cards (with exception of deposit cards, for instance issued by lift system facilities without cash desk), are eligible for replacement within their validity period. In order to prevent improper use by third parties, holders
will have to access one of the central issuing points and apply for substitution by presenting a valid ID and the purchase attest or, in case of ski passes enabled on a My Dolomiti Ski Card, by providing the original number of the lost ski pass. Replaced
ski passes or points value cards will be valid right after the validation of the substitution request and the disablement of the lost card. An amount of € 10.00 (ten) for administration fees and office costs will be charged, which will not be refunded,
even if the original document is subsequently found.


14. Only in case of skiing accidents, holders may receive a partial reimbursement of the price paid for their ski pass, (with exception of Superski Family ski passes and points value cards) just if provided and carries the name or the photo of the
holder. Partial reimbursement will be limited to the days following the day of reimbursement request and restitution of the ski passes at the central points of sale. Therefore, daily as well as intra-day ski passes cannot be reimbursed. Applications for
reimbursement are to be presented at the central sales offices within 8 (eight) days from the accident together with the following documents:
-- the physical ski pass;
-- a copy of the accident report issued by the ski facility first-aid operators or a medical certificate (issued by a doctor practising - on a regular basis - in the Dolomiti Superski area, by a public local facility or by the hospital to which the patient
was taken to), attesting that the one suffered was actually a skiing accident, preventing the patient from continuing any further practice of sports activities.
Individuals accompanying the injured holder are not entitled to apply for reimbursement. For multi-day ski passes the reimbursement will be calculated by subtracting from the purchased ticket’s price the amount charged for a same ski pass type
having a duration equal to the period from validity’s beginning of the original ski pass to the day of original pass’ return and of filling in of the reimbursement application (included).
All-season ski passes will be reimbursed by dividing the purchased price by 20 (twenty) - being such figure based on the assumption that, according to ordinary habits, the card holders will be using the pass for 20 skiing days - and by multiplying the
average daily price obtained with the number of not used days, until reaching the maximum of the 20 skiing days. Thus, all-season ski passes already used for at least 20 days will not entitle their holders to apply for reimbursement. The number of
days eligible for reimbursement is in any case limited to the days spendable before the season’s end. The 5 days validity of the pass in the areas of Skirama Dolomiti Adamello-Brenta, and the ski areas managed by Brentonico Ski Srl, Funivie Lagorai
Spa and Panarotta Srl will not be considered for reimbursement.


15. The ski pass and the points value card are indispensable and irreplaceable transport documents for the transportation of the card holder on the lift system facilities, as described in art.1. Both tickets can never be replaced nor refunded, except
the cases explicitly defined and regulated by conditions determined in art. 13 and 14.


16. The ski pass or points value card is temporarily assigned to their holders under terms of loan for use. The holder is responsible for the ticket’s proper use and conservation, which remains property of the issuing office.


17. The ski pass and the points value card, being a transport document necessary to access the lift system facilities, function as a tax receipt (Ministerial Decree of 30/06/1992 and subsequent amendments and additions) and must be retained for
the entire duration of the lift system facilities’ use.


18. No guarantee is given that all lift system facilities of the Dolomiti Superski area will be open and functioning uninterruptedly nor that all ski slopes will be accessible and usable during the entire skiing season, as defined in point no. 5 above.
Facilities’ operation and slope’s use depend on factors beyond the control of their owners or operators, such as – for example – weather, snow, security and safety conditions, lift facility failures or damages, energy blackouts, pestilences, epidemics
and/or pandemics, instructions or indications issued by authorities and other causes of force majeure or unforeseeable circumstances. In all such cases, any form of reimbursement or indemnity is excluded. As an exception to the provisions of art.
1463 and 1464 of the Italian civil code, any form of economic or contractual rebalancing measure is expressly excluded if the subsequent impossibility of performance or use of the lift system facilities derives from a cause not attributable (as in the
cases exemplified above) to Dolomiti Superski, to the local Valley Consortia or to the adhering facilities’ operators.


19. Skiers ski exclusively at their own risk. Slope routes are to be chosen and speed must be adapted to the skiers’ personal skills and abilities. Skiers have also to take into proper account terrain conditions, visibility, snow and meteorological
conditions, indications provided on sign-posts as well as operation time of lift system and skiing facilities. Skiers are, moreover, bound to observe all provincial and regional regulations in force as well as the rules of the code of conduct provided for
by Law no. 363/2003 (and subsequent amendments) and those displayed in the ski pass sales offices, at the lift system facilities or available at the web site www.dolomitisuperski.com. In instances where accidents occur first aid assistance and
transport may be liable for costs.


20. Skiers engaged in taking long routes have to reach the lift system facility connecting to their “departure valley” by 3.30 pm at the very latest.


21. The classification of the slopes, as shown on the skiing maps, is to be taken as mere indication.


22. For safety reasons it is not allowed to use the slopes outside of the lift system facilities’ operation time. Transgressors shall be hold responsible and will undergo civil and criminal liability for damaging consequences eventually resulting from
infringement.


23. Dolomiti Superski all-season ski passes, with exception of Superski Family ski passes, are issued with a 5 (five) days validity for facilities located within the area Skirama Dolomiti Adamello-Brenta (Madonna di Campiglio, Pinzolo, Folgarida-
Marilleva, Pejo, Ponte di Legno-Tonale, Andalo-Fai della Paganella, Monte Bondone, Folgaria-Lavarone) and within the ski areas operated by the companies Brentonico Ski Srl, Funivie Lagorai Spa and Panarotta Srl. Such 5 days validity are directly
enabled onto the all-season pass chip card and may be used in the mentioned ski areas within the period 28/11/2020 – 02/05/2021 on operating facilities. Federconsorzi Dolomiti Superski, the Valley Consortia and all the adhering facilities’ operators
cannot guarantee that the lift system facilities in the mentioned ski areas will be in operation and that the respective slopes will be accessible for skiing. Any abuse of the Dolomiti Superski all-season ski pass will also imply, aside from the card’s
immediate withdrawal, annulment or suspension by personnel in charge of performing control in the respective area, the annulment and the suspension of all available days valid for the above-mentioned ski areas. Should holders lose their Dolomiti
Superski all-season ski pass within the Skirama Dolomiti Adamello-Brenta ski area, or within those areas managed by Brentonico Ski srl, Fuivie Lagorai SpA or Panarotta srl areas, no substitute tickets for eventually available days will be issued, as
the local officials in such area are not in a position to verify the actual ownership of the lost document. Tickets bought in substitution of a lost Dolomiti Superski all-season ski pass will not be refunded.

24. The price of the ski pass and of the points value card as well as the amount of charged units may vary due to intervention by fiscal, monetary, economic or social authorities as well as in case of limitations of the transport capacity by order of
the authorities, by law or by other regulations.


25. By purchasing and/or using the ski pass or the points value card, the ticket holder expressly acknowledges the content and entirely accepts the present general terms and conditions, available at central the points of sale and on the web site
www.dolomitisuperski.com.


26. Pass holders understand and accept that in case of contrast or differences between the present English version of the terms and conditions and the Italian version, the latter has to be considered as the prevailing and as the only binding one.


27. These terms and conditions as well as the provisions of the transportation agreement are governed by and will be construed in accordance with the laws of Italy. Pass holders also acknowledge and accept that all disputes potentially arising with
respect to the validity and the execution of the transportation agreement and with respect to the present terms and conditions will be subject to the jurisdiction of the courts of Bolzano/Bozen.


28. Rebalancing measures due to subsequent impossibility of operating the ski resorts until the end of 2019-20 winter season due to the health emergency caused by SARS-Cov-2 pandemic for ski pass holders with seasonal
validity. As compensation for the early closure of the lift system facilities in the 2019-20 winter season, upon presentation of the required documentation at the central points of sale, as indicated in the official communication published on the
website www.dolomitisuperski.com, following rebalancing measures are applied:
a) to holders of all-season ski passes (both Dolomiti Superski and Valley Consortia ski passes) purchased in the 2019-20 season: a 10% discount on the purchase price of all-season ski passes for the 2020-21 season will be provided,
as well as the right of withdrawal as regulated in art. 29 of these general terms and conditions;
b) to holders of the Superski Family ski passes and the days at choice in the season ski passes (both Dolomiti Superski and Valley Consortia ski passes) purchased in the 2019-20 season: upon purchase of the same ski pass type
for the 2020-21 season, the not used ski days of the previous season will be added to the purchased ski days. As an exception to the ordinary terms and conditions, the total number of available ski days will be valid for two consecutive winter
seasons and therefore also in the 2021-22 winter season. In relation to Superski Family ski passes, if the family composition has undergone changes, the benefit of adding the not used ski days will be attributed to the first member of the 2019-20
family group who appears at the ticket offices in the 2020-21 season. The number of days cannot be spread over two or more family groups.
c) to holders of all-season ski passes of Valley Consortia combined with 4 Dolomiti Superski ski days purchased in the 2019-20 season: upon purchase of the same ski pass type for the 2020-21 season, the not used Dolomiti Superski
days of the previous season will be added to the usually purchasable Dolomiti Superski ski days.
These measures and the others communicated by Dolomiti Superski or by the individual Valley Consortia constitute the economic rebalancing of the contract stipulated for the 2019-20 season, also pursuant to art. 1463 and 1464 of the Italian civil
code, despite the derogation of those provisions as regulated in the general terms and conditions valid for the relative winter season. Taking advantage of these measures, therefore, the beneficiaries declare that they are fully satisfied and have
nothing else to claim from Dolomiti Superski, the Valley Consortia or the adhering companies in relation to the early closure of the lift system facilities in March 2020 by order of the authorities.
The rebalancing measures cannot be combined with other promotions and/or discounted rates obtained during the winter season 2019-20 or planned for the 2020-21 season, with the only exception of the ordinary pre-sale purchases which are
scheduled every year from around mid-November until December 24th. Also excluded from the application of the above-mentioned rebalancing measures are those 2019-20 pass holders who have already benefited from a form of rebalancing or
reimbursement (e.g. due to ski accident), holders of blocked and/or withdrawn ski tickets or those who, through an invitation to an assisted negotiation or mediation procedure or through the initiation of legal proceedings, have expressed their
willingness not to accept the proposed rebalancing measures of Dolomiti Superski, the Valley Consortia and the companies that manage the lift facilities.


29. Extraordinary measures related to the health emergency caused by SARS-CoV-2 pandemic (Exception to the ordinary validity period of several ski passes and extraordinary right of withdrawal). Given the current
emergency situation and for the 2020-21 winter season only, some rebalancing measures are applied generally:
a) as an exception to the ordinary terms and conditions, the validity of Superski Family ski passes and the days at choice in the season ski passes (both Dolomiti Superski and Valley Consortia ski passes) purchased in the 2020-21 winter season
will not be limited to the season of issue, but will also be extend to the entire winter season 2021-22;
b) purchasers of specific types of ski passes, valid for the 2020-21 season, will be granted a right of withdrawal from the ski pass contract in the event of closure of the lift system facilities by order of the authorities due to the SARS-CoV-2 epidemic
in progress, in the cases and with the effects regulated by the following paragraphs.


All-season ski passes
Holders of Dolomiti Superski all-season ski passes have the right to withdraw from the contract in the event of closure ordered by the authorities, for a period of at least 10 (ten) consecutive days, of all the Dolomiti Superski lift facilities or of all the
lift facilities of a Valley Consortium, in the last case only if the user has the residence or the stable availability of an accommodation in one of the municipalities where a valley station of the relative closed facilities is located.
Holders of all-season ski passes from Valley Consortia (even when combined with 4 Dolomiti Superski days) have the right to withdraw from the contract in the event of closure ordered by the authorities, for a period of at least 10 (ten) consecutive
days, of all the facilities of the relevant Valley Consortium, regardless of their place of residence or accommodation.
In the event of closure of the lift facilities, ordered by the authorities, the right of withdrawal is excluded for users who have used 40 or more skiing days and for holders of promotional all-season ski passes or of ski passes with special rates, not
indicated in the official price list.


Daily ski passes with a specific validity date and multi-day ski passes.
Holders of Dolomiti Superski daily ski passes with a specific validity date or Dolomiti Superski multi-day ski passes, are entitled to withdraw from the contract if, during the period of validity of the ski pass, the authorities order the closure of all
Dolomiti Superski lift facilities or all lift facilities of a Valley Consortium, in the last case only if the user has the residence or the stable availability of an accommodation in one of the municipalities where a valley station of the relative closed facilities
is located.
Holders of Valley Consortia ski passes, either daily ski cards with a specific validity date or multi-day ski passes, have the right to withdraw from the contract if, during the period of validity of the ski pass, all the facilities of the relevant Valley
Consortium are closed by order of authorities, regardless of their place of residence or accommodation.
Furthermore, exclusively holders of daily ski passes with a specific validity date or multi-day ski passes, of both Dolomiti Superski and Valley Consortia, have the right to withdraw from the contract in the event of a positive PCR-Test result for SARSCoV-
2 virus or a quarantine measure issued during the validity period of the ski pass. In both cases the right of withdrawal is also extended to the family members of the interested ski pass holder concerned.
The right of withdrawal is excluded for holders of promotional ski passes or of ski passes with special rates, not indicated in the official price list.


Superski Family, days at choice in the season ski passes and points value cards.
As an exception to the ordinary terms and conditions, the validity of the points value cards purchased for the 2020-21 season will not be limited to the season for which they have been issued, but will also be extended to the entire winter 2021-22.
Holders of Superski Family ski passes, days at choice in the season ski passes (both Dolomiti Superski and Valley Consortia ski passes) and points value cards purchased during the 2020-21 winter season, have no right of withdrawal, given the
extension of the validity period to the entire winter 2021-22.


Exercise of the right of withdrawal and extent of reimbursement.
The right of withdrawal must be exercised by means of the online procedure on the website www.dolomitisuperski.com within the 30th day from the beginning of the closure of the lift system facilities or from the positive test result or from the
quarantine measure. Where necessary, the existence of all requirements for exercising the right of withdrawal must be proven.
If the right of withdrawal is exercised, the ski pass will no longer be valid and users will be entitled to an amount calculated as specified below.
a) Holders of all-season ski passes, both Dolomiti Superski and Valley Consortia, will be entitled to a reimbursement determined in accordance with the closing date of the lift system facilities, ordered by the authorities, as described in the
following scheme:
by 15/12/2020 (included): 85% of the purchase price;
by 31/12/2020 (included): 70% of the purchase price;
by 15/01/2021 (included): 55% of the purchase price;
by 31/01/2021 (included): 40% of the purchase price;
by 15/02/2021 (included): 30% of the purchase price;
by 28/02/2021 (included): 20% of the purchase price;
by 15/03/2021 (included): 10% of the purchase price;
by 31/03/2021 (included): 5% of the purchase price;
after 01/04/2021 (inclusive): no refund granted.
b) Holders of all-season ski passes of Valley Consortia combined with 4 Dolomiti Superski days will be entitled to the above reimbursement calculated on the purchase price of the ordinary Valley Consortia all-season ski passes. The not used
Dolomiti Superski days will be refunded at their purchase price, equal to 35,00 Euro for adults and 26,25 Euro for Junior for each not used ski day. The additional days added from the 2019-20 season are excluded from the refund.
c) Holders of Dolomiti Superski or Valley Consortia daily ski passes with a specific validity date or multi-day ski passes will be entitled to an amount equal to the difference between the price of the purchased ski pass and the price of a ski pass
with a validity until the closure of the lift facilities, or the positive test result or the quarantine measure.
In any case of exercise of the right of withdrawal, if the ski pass is still used after the first day of closure of the lift system facilities of a Valley Consortium, the due amount will be determined from the day of the last use; if the ski pass is used after
the exercise of the right of withdrawal, from the due amount calculated on the day on which the notice of withdrawal is received, an amount equal to the price of a daily ski pass, based on the regarding season period, will be deducted for each day
of subsequent use.
For those who do not exercise the right of withdrawal, the ski pass will continue to be usable for the entire period of validity. In such cases, any risk related to the closure’s duration and to a failed reopening of the lifts is expressly assumed by the user,
who will not be entitled to any rebalancing measure, according to the provisions of art. 18 and in exception of the provisions of art. 1463 and 1464 of the Italian civil code.


30. Precautionary measures in relation to the current epidemic. Dolomiti Superski and its member companies are committed to adopting all the most appropriate measures to help contain the contagion. Equally essential is the individual
behaviour of users, who must scrupulously comply with the prescriptions and advices of the authorities, whose knowledge Dolomiti Superski helps to spread also through its website. As a result, it is forbidden to use the lifts in case of non-compliance
with regulations and prescriptions, in the presence of typical symptoms of SARS-CoV-2 epidemic or in case of lack of personal protective equipment, where mandatory. Any form of liability on the part of the facilities’ operators in the event of
infection is therefore excluded.

31. All open and marked slopes are monitored at all times by trained paramedics in collaboration with the law enforcement forces. In case of first medical care an amount of E 200,00 will be charged. All cable car stations, restaurants and sales offices can be approached in case of an accident.

 

Versione: W01 – 2020-21
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