Section I - Geographic area of validity and Identification of contracting parties
1. The Federconsorzi Dolomiti Superski and the Valley Consortia. Identification of the geographic area of validity.
The following general terms and conditions regulate the contractual relationship established through the purchase of the skipasses and points value cards issued by Dolomiti Superski and by the adhering local Valley Consortia and therefore define the rights and obligations of card holders with regard to their use. Both of the aforementioned are transport documents, enabling within the geographic area of validity they cover their holders to use the transport and skiing facilities of the companies members of one or more of the 12 Valley Consortia adhering to the Federconsorzi Dolomiti Superski (Cortina d’Ampezzo, Kronplatz / Plan de Corones, Alta Badia, Val Gardena / Seiser Alm, Val di Fassa / Carezza, Arabba / Marmolada, 3 Zinnen Dolomites, Val di Fiemme / Obereggen, San Martino di Castrozza / Rolle Pass, Gitschberg Jochtal Brixen, Alpe Lusia / San Pellegrino, Civetta) or cumulatively of all Consortia (Skipass Dolomiti Superski).
2. The Contracting Parties.
Federconsorzi Dolomiti Superski and the adhering 12 Valley Consortia act on the strength of a specific agency agreement (with disclosed principal) assigned to them
by the named companies (the principal contractors) who are exclusively responsible for the m anagement and operation of the respective lifts and their connected services. These operators and the users are therefore the sole and exclusive contracting parties to the present agreement, for which any participation of Federconsorzi Dolomiti Superski an d the Valley consortia is excluded. Both do not operate any ski lifts or ski slopes and for this reason they have no maintenance obligation in this regard nor any responsibility. Any claims by users must therefore be asserted against the companies operatin g the lifts or slopes involved.
Section II - Subject matter of contract
3. The (personal) skipass.
The skipass is a strictly personal document and may only be used by its holder. The skipass may not be transferred, even if free of charge, nor exchanged or altered. After the conclusion of the purchasing process, including online purchases, the skipass is no longer changeable, as for instance regarding the geographic area of validity (from Valley Consortia skipass to Dolomiti Superski skipass or vice versa) except as expressly provided in art. 8. All the purchased skipasses, also if issued with open validi ty date, are only valid in the winter season of issue. The skipass may carry, in printed or digital form, personal information of the holder (first name, last name, date of birth, photo), days of validity as well as its category (M=Male; F=Female; S=Senior, born before 31/12/1961 ; J=Junior, born after 01/2009 ; K=Child, born after 01/01/2019 ).
4. The (transferable) points value card.
The points value card is not a personal skipass, being therefore transferable to other parties. Its validity exclusively covers the winter season in which it is issued for. At
the moment of purchase the points value card will have a credit balance of 600, 1,000 or 2,100 units, depending on the kind of card chosen. Every time the holder uses the card, the credit balance on the card will be diminished by the number of units required for using the specific lift the holder accesses, as indicated analytically in the appropriate section on the website www.dolomitisuperski.com/www.kronplatz.com. After its purchase the points value card is no longer changeable.
5. Subject matter of contract.
The ordinary skiing season starts on 04/12/2026 and ends on 04/04/2027 , unless the opening date is postponed, or the closing date is anticipated due to extraordinary events such as a health emergency or the energy crisis. All Valley Consortia or Dolomiti Superski skipasses offered for sale will be accepted during the above d efined skiing season and in the respective period and territory of validity at the operating lifts. A periodically updated list published on the website www.dolomitisuperski.com/www.kronplatz.com will ind icate the lifts and ski slopes open for each single day. This list must be consulted prior the purchase of the skipass. Before the opening date and after the closing date of the ordinary ski season, individual lifts or groups of lifts may be in operation. In such cases, the all season skipasses, the Superski Family skipasses, the days at choice in the season skipasses, the points value cards and other skipasses that are on sale during the season 2026/2 7 , will be accepted on operating facilities from 13/11/2026 until 02/05/2027 . At the beginning and at the end of the season (particularly after the 1 5 03/202 7 ) some specific lifts system facilities, groups of lift system facilities or also larger areas could no longer be operational and ski slopes may be subject to restrictions accordingly to the circumstances specified in article 6 of the present General Terms and Conditions, as
well as due to influx of skiers and safety reasons or slope and snow conditions. Potential inactivity of lift system facilities will depend on the owners’ or o perators’ autonomous decision which Federconsorzi Dolomiti Superski and the adhering Valley Consortia are not entitled to interfere with, resulting therefore beyond their
sphere of competence. Users acknowledge that energy supply costs are among the main cost factors for the operation of the lifts. If, due to an unforeseen increase in these costs, it is no longer possible to maintain economic balance, individual lift operators may decide, on a daily basis and at their sole discretion (a decision in which the Dolomiti Superski Consortium and the individual Valley consortia play no role), whether to operate their lifts and to modify the operating periods and times. Users therefore expressly
declare:
(a) that they are aware of the resulting risk that the number of usable lifts and skiable slopes may be severely limited, and also that it may be absolutely impossible to ski due to the closure of all lifts, as well as of the risk that the number of usable lifts and skiable slopes may change from day to day;
(b) that having seen the different types of skipasses available and the relative prices, to consider the purchase of the chosen skipass to be advantageous in accordance to their personal needs, despite the risk (which they expressly accept and assume) that the ski lifts may not be in operation due to the indisputable decision of the relative operators;
(c) to expressly accept the exclusion of any form of reimbursement, rebalancing or indemnification in such cases and in any case to renounce to each of those actions.
Should regulations containing limitations or restrictions on the use of ski lifts be introduced some products may no longer be available for sale or their characteristics may be changed and the normal sales and access procedures may have to be adapted. Users hereby expressly declare that they accept such changes and limitations, without any right of withdrawal or reimbursement for the users, who therefore assume all risks in this regard and waive all claims.
6. Specification of the subject matter of contract with regard to the functioning of ski lifts.
No guarantee is given that all lifts of the Dolomiti Superski area will be open and functioning uninterruptedly nor that all ski slopes will be accessible and usable
during the entire skiing season, as defined in article 5 above. Facilities’ operation and slope’s use depend on factors beyond the control of their owners or operators,
such as for example weather, snow, security and safety conditions, lift failures or damages, availability of energy sources and related supply costs that don’t allow an
econ omic balance in the operation of lift facilities, epidemics, instructions or indications issued by authorities and other causes of force majeure or unforeseeable circumstances. Save the other ordinary remedies and actions in case of breach of contract, in all mentioned cases, any form of reimbursement or indemnity is excluded and, as an exception to the provisions of art. 1463 and 1464 of the Italian civil code, any form of economic or contractual rebalancing measure is expressly excluded if the subsequent impossibility or the excessive costs to perform or to use the lifts derives from a cause not attributable (as in the cases exemplified above) to Dolomiti Superski, to the local Valley Consortia or to the adhering facilities’ operators.
Section III - Prices, reductions and discounts Online purchase
7. Prices, reductions and discounts.
Prices, special rates, special offers and discounts are listed in detail, together with the requirements for their concession and the necessary documentation (not replaceable by self certifications), in the illustrative flyers and on the website www.dolomi tisuperski.com/www.kronplatz.com. Some types of discounted skipasses may also be available in some areas at automatic ticket machines with adapted issuing procedures. Free skipasses issued for children (e.g., daily and consecutive multi day skipasses) are available only in connection with the simultaneous purchase by an accompanying adult of a skipass of the same kind and period, which the free pass will be linked to. For each purchased adult skipass only one free child skipass can be issued. Any variation in prices, reductions, promotions or deducted units must be based on objective fiscal, monetary, economic or social reasons, such as, by way of example, limitations of transport capacity imposed by the Authorities or by regulations, internati onal conflicts, geopolitical tensions, energy crises, disruptions to supply chains, unavailability of raw materials or significant increases in energy, inflation related or operating costs. Any variation shall apply only to purchases made after publication of the variation, with exclusion of any retroactive application to tickets already purchased or to contracts already concluded.
8. Online purchase.
For some types of skipasses price reductions for online purchase may be applied under certain conditions, which are available on the website www.dolomitisuperski.com/www.kronplatz.com. Dolomiti Superski and the Valley consortia do not assume any guarantee regarding the uninterrupted functioning of the online shop. These reductions do not apply under any circumstances in case of purchase at the physical cash desks, not even in the case of malfunctioning of the website and the online shop. Starting from the winter season 2023/ 24, in case of online purchases a rechargeable card (My Dolomiti Card) with the holder's personal data will be handed over to the user, if he/she is not already in possession of such a card. Any discounts that may be provided, if the conditions are met, wi ll be fully applied only if it is the first purchase starting from the 2023/24 winter season or if the MyDolomitiCard already handed over within or after the aforementioned season is recharged or if the recharge is made on a MyDolomitiCard handed over befo re the aforementioned season. On the other hand, the discount will be reduced, to the extent indicated on the website, if the user at the time of the online purchase does not use its MyDolomitiCard (if handed over starting from the 2023/24 winter season) season), thus determining the need to issue a new card. After 5 years from the handover of the MyDolomitiCard, for the purpose of obtaining discounts, the user is free to choose whether to recharge the MyDolomitiCard already handed over or to ask for a new card. Even if the skipass or a points value card is purchased prior to the start of the period of validity, art. 9 applies, according to which the purchase price is never refundable, not even, by way of example, in the event of non use or only partial use of the skipass or points value card, cancelled holidays, unforeseen commitments,
illness, etc. Online purchased skipasses are valid in the winter season of issue only. Wit hin the day before the start of the validity period of the purchased skipasses, as
an exception to the principle of non modifiability of the purchased skipasses, holders can make certain changes directly on the online shop to specific characteristics of da ily, intra day and multi day skipasses with consecutive ski days only, excluding those skipasses that have benefited from promotional initiatives linked to the simultaneous booking of an accommodation (such as, for example, Dolomiti Superpremière and Dolom iti Springdays). In particular, holders will only be allowed to:
(a) change the start date of the validity period;
(b) extend the period of validity;
(c) switch from the purchased valley skipass to a Dolomiti Superski skipass (not vice versa);
(d) replace the holder of the skipass, provided that the relevant category (Adult, Junior, Child, Senior) is not changed. The change is made by cancellation of all skipasses purchased within the same transaction, which will be fully annulled and the price fully re credited in the same manner as the first purchase within the timeframe provided by the respective payment channel. At the same time, new substitute skipasses will be issued, charged with the corresponding price: in particular, for those skipasses that may not have been modified, the price will be the one originally charged; on the other hand, for modified skipasses, the list price will be charged, with possible discounts if the conditions at the time of the modification are met, together with offic e and administration fees amounting to Euro 15.00 (fifteen/00) for each modified skipass. The purchase of the skipass is not subject to the right of withdrawal provided by Consumer Protection Law (art. 47 and 59 legislative decree 206/2005).
Section IV - Principle of non substitutability and non refundability and its exceptions
9. Principle of non substitutability and non refundability.
The skipasses and points value cards can under no circumstances be replaced or refunded, except as otherwise stated in the following section. In the event that the
skipass or points value card are not used at all or are only partially used during their val idity period, or if they are withdrawn, annulled, suspended also by the authorities in accordance with Legislative Decree 40/2021 or deliberately damaged, no substitution will occur, and no right to a refund or reimbursement will be acknowledged, nor can t hey be used in subsequent seasons. Unused ski days at the end of the winter season (e.g., unused ski days of the Dolomiti Superdays or Dolomiti Superski Family passes), as well as remaining value card units, are not refundable and cannot be used in subsequent seasons.
10. Loss of skipasses and mobile device malfunction
In the event of loss of a valid ski pass or a valid value card (with exception of deposit cards, for instance issued by lifts without cash desk), or in the event of malfunction of the mobile device on which the ski pass is loaded, it is possible to request the replacement of the skipass at the central issuing points within the period of validity. For this purpose, it is necessary to present a valid ID as well as the purchase confirmation, also in order to prevent improper use by third parties. Only in case of ski passes loaded onto a My Dolomiti Card or on a mobile device, the presentation of the purchase confirmation can be replaced by the presentation of the original lost ski pass number. Replaced skipasses or points value cards will be valid right after the validation of the substitution request and the disablement of the lost card. An amount of € 15.00 (fifteen) for office and administration fees will be charged, which will not be refunded, even in the case of finding the original ski pass or renewed oper ation of the mobile device.
Until the moment a replacement for the lost card is requested , the owner remains responsible for any use of the skipass, even by third parties. For this reason, promptly requesting a replacement is in the owner 's best interest, as this prevents the lost card from being misused by third parties and from being annulled in the event of proven fraudulent use.
11. Reimbursement in case of skiing accidents.
Only in case of skiing accidents, holders may receive a partial reimbursement of the price paid for their skipass, (with exception of Superski Family skipasses and the
points value cards), provided that the ownership of the skipass is unequivocally proven by the person requesting the reimbursement and provided that the holder does not have any insurance coverage that provides even a partial reimbursement of the skipass price in the event of an accident. The reimbursement , which entails the return of the ski pass and consequently prohibits any further use, will be limited to the days following the day of reimbursement request and to the restitution of the skipasses at the central points of sale. Therefore, daily as well as intra day skipasses cannot be reimbursed. Applications for reimbursement are to be presented at the central sales offices within 15 (fifteen) days from the accident or, in case of hospitalization, from discharge, together with the following documents:
• the physical skipass;
• a copy of the accident report issued by the ski facility first aid operators or a medical certificate (issued by a doctor practicing on a regular basis in the Dolomiti
Superski area, by a public local facility or by the hospital to which the patient was taken to), attesting that the one suffered was actually a skiing accident, preventing the patient from continuing any further practice of sports activities. Individuals accompanying the injured holder are not entitled to apply for reimbursement. For multiday skipasses the reimbursement will be calculated by subtracting from the purchased ticket’s price the amount charged for a same skipass type having a durati on equal to the period from validity’s beginning of the original skipass to the day of original pass’ return and of filling in of the reimbursement application (included). All season skipasses will be reimbursed by dividing the purchased price by 20 (twent y) being such figure based on the assumption that, according to ordinary habits, the card holders will be using the pass for 20 skiing days and by multiplying the average daily price obtained with the number of not used days, until reaching the maximum of the 20 skiing days. Thus, all season skipasses already used for at least 20 days will not entitle their holders to apply for reimbursement. The number of days eligible for reimbursement is in any case limited to the days spendable before the season’s e nd. The 5 days validity of the pass in the areas of Skirama Dolomiti Adamello Brenta, and the ski areas managed by
Brentonico Ski Srl and Funivie Lagorai Spa will not be considered for reimbursement. Once the reimbursement has been made , the skipass can no longer be used or reactivated.
Section V - Skiers' obligations, rules of conduct and civil liability
12. General obligations.
General obligations. The skipass and the points value card are indispensable and irreplaceable transport documents for the access to the lift facilities and for the transportation of the card holder on the lifts. The skipass or points value card remain property of the issuing Consortium and are temporarily assigned to their holders
under terms of loan for use. The holder is responsible for the ticket’s proper use, its conservation and for the functioning of the mobile device on which the skipass is loaded.
Skiers are bound to observe all provincial and regional regulations in force, the rules provided for by Legislative Decree no. 40/2021 (and subsequent amendments) as well as the code of conduct and the Facility User Guidelines displayed in the skipass sales offices, at the lifts or available at the web site www.dolomitisuperski.com/www.kronplatz.com. Skiers ski exclusively at their own risk. Slope routes are to be chosen and speed must be adapted to the skiers’ personal skills and abilities. Skiers also have to take terrain conditions into proper account, as well as visibility, snow and meteorological conditions, indications provided on sign posts as well as operation time of lift system and skiing facilities. The classification of the slopes, as shown on the skiing maps, is to be taken as mere indication. Skiers engaged in taking long routes have to reach the lift connecting to their “departure valley” by 3.30 pm at the very latest. For safety reasons it is not allowed to use the slopes outside of the lifts’ operation time. Transgressors shall be hold responsible and will undergo civil and criminal liability for damaging consequences eventually resulting from infringement. In case of an accident, first aid and transport of injured persons are chargeable (EUR 275.00 - two hundred and seventy-five/00).
In order to reduce the consumption of new cards and the use of plastic, and consequently to contribute to environmental protection, if a skipass with seasonal validity (season skipasses, DTL cards, or skipasses with ski days of your choice during the season) is purchased, failure to reuse the My Dolomiti Card issued from the 2024/25 winter season onwards will result in an activation fee of €5.00 being charged for each skipass issued on a new card.
13. Compulsory insurance.
The user is aware that it is mandatory to hold a valid liability insurance policy to cover damage or injury to third parties and that, pursuant to Articles 33, paragraph 2,
letter l) and 29 of legislative decree 40/2021, any breach of this obligation is sanctioned with a pecuniary administrative sanction and the withdrawal of the skipass imposed by the Public Authorities responsible for control.
14. Minors under the age of 18.
In case of purchase of skipasses for minors, the accompanying person declares that he/she is aware of the civil liabilities related to the supervision of minors, also during their use of the lifts. The use of lift system and skiing facilities by minors wil l occur under the exclusive liability, control, and supervision of the companion.
15. Civil liability.
Owners and operators of lifts are not responsible or liable neither for damages arising from improper use of their facilities nor for the consequences of card holders’ incorrect and illicit behaviour performed during their attendance at the lift, the ski s lopes, and its surrounding areas. The user acknowledges that, pursuant to Article 17 of Legislative Decree 40/2021 as amended, the use of a certified protective helmet is mandatory for all skiers, regardless of age. Compliance with this obligation is monitored by the public authorities, which have the power to impose pecuniary penalties and to withdraw or suspend skipasses and points value cards.
Section VI - Controls and Consequences in case of abuse
16. Duty to cooperate with control officers.
Upon request of both the staff operating the facilities as well as the control inspectors, skipasses or points value cards must be shown, and the holder must consent its identification by exhibition of a valid ID card.
17. Consequences in case of abuse.
Pass holders understand and accept that any improper or incorrect use of the skipass (e.g., its use by a different person than the skipass holder) or of the points
value card will lead to its immediate withdrawal and/or annulment of it. Checks for correct use of the passes can also be carried out by remote monitoring and after the pass’ use through the Gate Camera control system that has been installed for deterrence purposes on some facilities. In such cases, tickets may be annulled without prior notificat ion of the abuse In the event of misuse of free skipasses granted to children born after 01/01/2019 , both the free skipass and the correspondingly linked adult skipass will be withdrawn and/or annulled . For each case of misuse of the Superski Family skipasses, the respective skipass will be withdrawn and annulled and 10 (ten) ski days will be deducted from the total amount of ski days available at the moment of the abuse’s ascertaining. Skipasses and po ints value cards may also be withdrawn or annulled by personnel of the competent controlling authorities in case of any violation of provisions set by national, regional or local regulations. Any abuse will be prosecuted according to law and through any legal action or proceeding deemed necessary or proper fo r ascertaining the offender’s criminal (e.g. for fraud - art. 640 of the Italian penal code) and civil liability.
Section VII - Final Provisions
18. Interchange with the area Skirama Dolomiti Adamello Brenta.
Dolomiti Superski all season skipasses, with exception of Superski Family and Superdays skipasses, are issued with a 5 (five) days validity for facilities located
within the area Skirama Dolomiti AdamelloBrenta (Madonna di Campiglio, Pinzolo, Folgarida Mar illeva, Pejo, Ponte di Legno Tonale, Andalo Fai della Paganella, Monte
Bondone, Folgaria Lavarone) and within the ski areas operated by the companies Brentonico Ski Srl and Funivie Lagorai Spa. If the skipass has been purchased online, it will be accepted in the Skirama ski area and in the other mentioned ski areas only after activation of the 5 days, either (i) by simple previous use of the ski pass in the Dolomiti Superski ski area or (ii) by manual activation at a Dolomiti Superski point of sale. The 5 d ays may be used in the mentioned ski areas within the period 28/11/2026- 02/05/2027 on operating facilities. Federconsorzi Dolomiti Superski, the Valley Consortia and all the adhering facilities’ operators cannot guarantee that the lifts in the mentioned ski areas will be in operation and that the respective slopes will be accessible for skiing. Any abuse of the Dolomiti Superski all season skipass will also imply, aside from the card’s immediate withdrawal and/or annulment by personnel in charge of perfor ming control in the respective area, the annulment of all available days valid for the above mentioned ski areas. Should holders lose their Dolomiti Superski season skipass within the above mentioned areas, no substitute tickets for eventually available da ys will be issued, as the local officials in such area are not in a position to verify the actual ownership of the lost document. Any skipass bought in substitution of the lost skipass will not be refunded.
19. Other Provisions.
The skipass and the points value card function as a tax receipt (Ministerial Decree of 30/06/1992 and subsequent amendments and additions) and must be retained for the entire duration of the lifts’ use. In all cases in which a substitute card is issued (g., because the personal information given is incorrect), an amount of Euro 15.00 (fifteen/00) will be due as office and administration fee. By purchasing or using the skipass or the points value card, the ticket holder expressly acknowledges the content a nd entirely accepts the general terms and conditions including the supplementary terms and conditions regarding the Superski Family skipasses, available at central the points of sale and on the web site www.dolomitisuperski.com/www.kronplatz.com. Pass holders understand and accept that in case of contrast or differences between the present English version of the terms and conditions and the Italian version, the latter has to be considered as the prevailing and as the only binding one.
20. Governing law and Jurisdiction.
These terms and conditions as well as the provisions of the transportation agreement are governed by and will be construed in accordance with the laws of Italy. Pass holders also acknowledge and accept that all disputes potentially arising with respect to the validity and the execution of the transportation agreement and with respect to the present terms and conditions will be subject to the jurisdiction of the courts of Bolzano/Bozen, unless the conditions for the application of the consumer jurisdiction a re met.
Edition: W012026/27
Dolomiti Superski and the federated valley consortia reserve the right to modify these general terms and conditions. Any changes will be promptly published on the website and will be valid from the time of publication for purchases made subsequently.
